Overview What are the differences between an Opt-in form and an Update Profile Enhancer in Email Marketing? Information This matrix shows the key differences between an Opt-in form and an Update Profi...
Overview This article describes steps you can take when Lyris HQ site is loading slowly, or not loading at all. Solution Oftentimes, when Lyris HQ runs slowly it is because of high server load from ot...
Overview A landing page under LHQ is a custom CNAME pointing to one of the links of LHQ farms. Depending on the domain you want to use, CNAME should be added either by the Lyris HQ Operations team or ...
Overview Adobe has reached End of Life its Flash Player at the end of 2020. Lyris HQ, which previously had capabilities that required Flash Player, has migrated to a new version of the UI interface ca...
Overview There is a possibility to check the LHQ website status using a status page. Information The status page is showing when LHQ (and Lyris ListManager) site is down for maintenance or there is an...
Overview When viewing membership records on ACM or EmailLabs platforms, French characters (such as é) do not display properly. Solution To fix this change your browser's encoding to Western, and it wi...
Overview Your contract is ending and you are not sending out any new emails with the links for the last few days. However, there are many links that are already out and would be accessed for the next ...
Overview You want to know if Lyris HQ supports Transport Layer Security (TLS) 1.2 protocol or not. Information Yes, Lyris HQ does support TLS 1.2....
Overview As soon as someone signs up with your internal domain you get the welcome mail multiple times when expecting to get it only once. If you use a *hotmail.com, *gmail.com domains this does not h...
Overview You'd like to sign up a new member to the support portal to be able to create new support tickets for HQ and LM. Information New members should sign up to our support portal using the followi...