Overview

You try to schedule an Email Campaign using API call but it's failing with the error:

EXCEPTION: System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond xx.xxx.xxx.x:xxxxx

You suspect that Lyris's IP address that accessing the FTP site is not added to your whitelist and need to verify it.

Information

Lyris accessing the FTP site to get the mailing list and content using IP address. Customers should make sure that IP is whitelisted and ports are open on their side.

Currently, the only IP address used to download/access external files for API calls is 208.66.204.4