Articles

• Import Contacts to ACM by Uploading a CSV File

  Overview You may need to import contacts to ACM by uploading a CSV file. Solution To upload multiple contacts, please log in to ACM and follow these steps: 1. Go to Contacts in the left menu panel. 2....

• Resolving error: "Unable to parse internal response from backend server" when viewing a contact uploaded from a CSV file

  Overview After importing existing contacts via CSV file to a Mailing list you may face an error Unable to parse internal response from backend server when trying to view or edit the contact on UI. Thi...

• Resolving errors when uploading contacts to ACM and EmailLabs from CSV file

  Overview You try to import a list of clean contacts from your website and upload it to ACM but get the errors: invalid .csv file ERROR! CSV file is not valid! Or try to import to EmailLabs and the fil...

• Resolving incorrect validation of email in ACM when trying to add new valid contact

  Overview You try to add a new valid email address as a contact but ACM validation fails with the error Please enter a valid email address: Solution Current validation in ACM UI doesn't allow adding em...

• Data in that column is not updating when uploading CSV file using EmailLabs

  Overview You upload the CSV file using EmailLabs and one of the fields is not updating. You want to know why the data in that column is not updating. Solution Let's say the field is called Preferred U...

• Contacts are missing in ACM after migration from LM

  Overview After migration from LM to HQ you may see fewer contacts in your lists.  Solution Most probably this is happened because of the incorrect DB migration. Please log a Support Ticket to get this...