Overview You may face your email distributions stuck in processing status. Solution There are many reasons why this could happen, and it should be investigated by our Support team. Maintenance window ...
Overview You may face the issue when the HTML versions of your emails are not being delivered while the text versions of the emails are delivered. Your email server administrator found out that server...
Overview According to CAN-SPAM law, email campaign messages should contain an option for the members to unsubscribe. But you may want to send an internal email that doesn't require an unsubscribe link...
Overview You may need to change your reply-to sending domain to a different domain name. This can be done by customizing From Address for Mailings. The article describes 3 methods available in Lyris H...
Overview For the messages sent to Gmail domain, you may see 0(zero) opens in reports. This is happening because of the delays in delivery to the Gmail domain. At the same time, messages sent to other ...
Overview You are facing >14h delay in email delivery. EmailLabs reports dozens of thousands of emails are sent in 1-2 minutes but Cisco Cloud Email Security Appliance (ESA) reports receiving emails fr...
Overview You are looking at the reports for the emails that have been sent, and the majority of the emails are being bounced for the reason Unclassified Bounce. You need to know what that means and wh...